How to assign a conversation to a Freshchat agent from the bot :

Last updated: 2022-06-06

Assign a conversation to a Freshchat Agent from chatbot

You can handover the conversation from the bot to an agent on Freshchat . You can either use the Freddy Self-service widget or the Freshchat widget.

If you are using the Freddy Self-service bot widget, you can handover the conversation to a Freshchat agent. Learn more here.

Open the dialog where the handover should happen > Actions > Assign to an agent

You can use the Freshchat widget to deploy your bots. Learn more here.

Open the dialog where the handover should happen > Actions >Assign to agent> pick the Freshchat group to which the chat needs to be assigned

``` Note: Using the Freshchat widget to deploy the bot through the BYOB allows you to pick Agent groups ```

You can also choose to resolve the conversation by picking Actions > Resolve conversation, which will resolve the conversation

Please write to freshbots-support@freshworks.com if you have any more questions. We'll be happy to help you.