What are the rate limits for the API calls to Freshdesk? :

Last updated: 2024-03-14

Source: https://support.freshdesk.com/support/solutions/articles/225439-what-are-the-rate-limits-for-the-api-calls-to-freshdesk-

Note: The per-minute rate limiting is being rolled out in batches.

The number of API calls you can make is based on your plan. This limit is applied to your account irrespective of the number of agents you have or IP addresses used to make the calls.

We're currently moving all Freshdesk accounts from a per-hour limit to a per-minute limit. In this article, we'll give you details on both.

Call limits per minute


Plan	Calls per minute	Maximum limit per endpoint
Free	0	0
Growth	200	Ticket Create - 80<br>Ticket Update - 80<br>Tickets List - 20<br>Contacts List - 20
Pro	400	Ticket Create - 160<br>Ticket Update - 160<br>Tickets List - 100<br>Contacts List - 100
Enterprise	700	Ticket Create - 280<br>Ticket Update - 280<br>Tickets List - 200<br>Contacts List - 200

For more details, visit our developer portal.

If you are looking to increase your API limit, or move to the per-minute limiting, please drop an email to support@freshdesk.com with details on your use-case and we'll help you sort this out.

Please note: For every trial period the API limit is 50 per minute.