Last updated: 2020-01-21
Contact Screen and Contact Lists
The Freshdesk app lets you access details about any contact present in your helpdesk by clicking on the contacts icon present next to the tickets icon on the home screen.
You can filter views as following through the menu on the top left.
From here, you can tap on any contact to view further details. Alternatively, when you're viewing a ticket, you can tap on a contact's picture to see the same information. You can also search for contacts using the search icon to easily access a contact.
Customer Contact Details:
Once you click on a customer contact, the following details appear under the profile:
Depending on your ticket field configuration, the fields displayed will vary.
The tickets tab displays the ticket history. You can access these tickets from here to get a better context.
Edit Contact Details
The edit option on the top right gives you access to edit the customer details. You can also add in additional information and click submit to save the changes.
Create New Ticket
To create a new ticket with the selected customer/contact as requester, click on the ticket icon displayed below their name.
When you place a call via the Freshdesk app, and your Freshdesk account is integrated with a Freshcaller account, one of the following scenarios would take place:
Read next: Notifications and other settings