Last updated: 2020-11-30

Source: https://support.freshdesk.com/support/solutions/articles/228084-how-do-i-activate-my-freshdesk-account-

Once you create your account with Freshdesk, you will receive an activation email to the email address given as "Contact Information". This activation email contains an Activation Link/Code that will authenticate your information with us.

The Administrator of the account has to visit this link to activate their Freshdesk account, by verifying the contact information.