Last updated: 2019-06-14

Source: https://support.freshdesk.com/support/solutions/articles/240185-sorting-ticket-conversations

Sorting Ticket Conversations

The order in which they see conversations within the ticket details page, be it chronological or reverse chronological, should be a choice that they make. Admins can enable their agents to view the newest conversations on top with a single click, so they don’t have to scroll down every time to find the latest updates on a ticket. Read more here.