Last updated: 2021-06-25

Source: https://support.freshdesk.com/support/solutions/articles/225375-can-i-make-the-ticket-url-sent-out-with-every-reply-portal-specific-

Yes, this is possible. Please navigate to A dmin > Workflows > Email Notification > Template > Agent Reply Template and click on "insert placeholder which would give you the placeholders available in the system. Kindly choose the placeholder " {{ticket.portal\_url}}” under helpdesk options to add it in your reply and position it according to your preference.

This will insert a product-specific ticket URL inside a ticket rather than the generic ticket URL which would map the customers to the right portal.