How do we approve forums in Freshdesk before they are published on the portal? :

Last updated: 2021-06-26

Source: https://support.freshdesk.com/support/solutions/articles/226556-how-do-we-approve-forums-in-freshdesk-before-they-are-published-on-the-portal-

You could moderate and approve any forum topic that is newly created before it is published on your Freshdesk portal. To set up Forum Moderation, kindly navigate to Admin > Channels > Portals > Settings > Moderate Forums and select the option "Moderate all Topics and Replies".

To approve a forum go to the Dashboard and scroll down. You will find an option of " Forum Moderation" on the right pane. Forum topics and replies that are awaiting moderation would be listed there and you could approve the topics to be published.