Last updated: 2024-05-30
Availability of Agents on Phone channel
Your agents can have complete flexibility as to when and where they want to take calls. Availability of agent will be shown on the top right corner of the helpdesk, next to agent's profile picture.
| Availability | How it looks |
| Agent is unavailable to take calls |  |
| Agent is available to take calls in browser |  |
| Agent is available to take calls in mobile |  |
Your agents are available to take calls on browser by default when they log into the helpdesk during the call hours customized for that number. An agent can become “Unavailable” by clicking on the Availability toggle.
Availability on phone and browser
When your agents are away from the browser during call hours and if they still want to be able to take calls, they can use the “Take calls on mobile” option. This setting redirects the call to the agent phone number. It is present on the phone widget. The agent phone number (along with the country code) should be listed on the agent profile for the “Take calls on mobile” to work.
To add your phone number so you can take calls from your phone,
Your agents can have complete flexibility as to when and where they want to take calls. Availability of agent will be shown on the top right corner of the helpdesk, next to agent's profile picture.
| Availability | How it looks |
| Agent is unavailable to take calls |  |
| Agent is available to take calls in browser |  |
| Agent is available to take calls in mobile |  |
Your agents are available to take calls on browser by default when they log into the helpdesk during the call hours customized for that number. An agent can become “Unavailable” by clicking on the Availability toggle.
Availability on phone and browser
When your agents are away from the browser during call hours and if they still want to be able to take calls, they can use the “Available on the phone” option. This setting redirects the call to the agent phone number. It is present on the phone widget. The agent phone number (along with the country code) should be listed on the agent profile for the “Available on phone” to work.
To update your phone number in your profile,