Last updated: 2019-07-01

Source: https://support.freshdesk.com/support/solutions/articles/240670-automation-rules-that-run-on-ticket-creation

Automation - Rules that run on Ticket Creation

These rules allow you to setup your support workflows by performing a predefined set of actions on newly created tickets. These rules let you automate actions such as:

  • Assigning tickets to the right groups and/or agents
  • Setting ticket properties like status, priority, and type
  • Triggering email notifications to agents and requesters
  • Deleting tickets or marking them as spam