Last updated: 2024-09-19

Source: https://support.freshdesk.com/support/solutions/articles/225390--can-i-add-tags-automatically-

You can add tags manually and/or automatically. Add them manually inside a ticket or go to Admin > Agent Productivity > Tags to add/see the list of tags and the corresponding ticket count.

Add tags automatically using automations rules. Note that in a Supervisor rule, the tag will be added only after an hour if there is no other time-related condition.