Last updated: 2017-07-21

Source: https://support.freshdesk.com/support/solutions/articles/225458-can-i-use-dynamic-variables-when-setting-up-user-defined-slack-messages-

Yes, this is possible- however, please use the following variables for ticket description, last public note, and last private note so that only the text content of the description and notes is sent to Slack; otherwise, the HTML tags will get pushed to slack as well.