Last updated: 2017-07-17

Source: https://support.freshdesk.com/support/solutions/articles/225335-is-there-a-report-on-the-total-time-that-an-agent-has-been-available-for-ticket-assignment-

Currently, it is not possible to report on the time duration for which the agent has been available to accept tickets through the "Automatic ticket assignment" feature.

However, please navigate to the D ashboard -> agent availability -> ticket assignment where as an Admin you would be able to see the number of hours since when the agent has been automatically receiving tickets.