Last updated: 2023-08-02

Source: https://support.freshdesk.com/support/solutions/articles/50000004194-what-to-do-if-specific-emails-are-not-getting-converted-into-tickets

What to Do if Specific Emails are Not Getting Converted into Tickets

What to Do if Specific Emails are not Getting Converted into Tickets - YouTube

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What to Do if Specific Emails are not Getting Converted into Tickets Academy Freshworks

Academy Freshworks8.99K subscribers

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If specific emails are not getting converted into tickets, there could be a few issues behind the scenes. Two possible reasons are that the contact that sent the email could be deleted from Freshdesk or an automation rule is marking tickets as spam.

Watch this video to know how you can fix these issues.