Last updated: 2023-08-28

Source: https://support.freshdesk.com/support/solutions/articles/225283-how-do-i-change-the-helpdesk-name-in-the-left-corner-on-the-agent-portal-

Please navigate to Admin -> Account -> Helpdesk Settings to change the portal name displayed on the left side of the navigation bar.

You will find a field called Helpdesk name in the Helpdesk settings, where you can enter the desired helpdesk name.