Last updated: 2017-07-20

Source: https://support.freshdesk.com/support/solutions/articles/226790-is-it-possible-to-filter-a-report-based-on-a-custom-text-field-

As of now, we do not have the functionality to filter reports based on custom text fields, in Freshdesk.

Kindly create this field as a dropdown if possible to have them listed in the filters within the reports.