Last updated: 2023-04-11

Source: https://support.freshdesk.com/support/solutions/articles/226782-why-am-i-not-able-to-view-the-option-for-scheduling-reports-

The option to schedule reports is available only to the Admin or Supervisor of the account.

Please navigate to Admin -> Team -> Agents -> click on edit next to the one who is not able to view the option to schedule reports to verify the role - the agent could be assigned the supervisor role, in this case, to be able to view the option.

Note: Feature to Schedule Reports is available only from the Garden/Pro Plan onwards in Freshdesk.