Last updated: 2018-12-12

Source: https://support.freshdesk.com/support/solutions/articles/225277-i-m-not-able-to-receive-calls-on-my-freshdesk-app-what-am-i-doing-wrong-

Can you ensure the following:

  • Your Freshdesk account is set to accept calls via Browser/app (from the Call Button next to the Agent Avatar).
  • The option to allow incoming calls on the app is turned on (under the App Settings).
  • If you are receiving calls from the browser but not on the app, then please ensure the Freshdesk app is running in the background and not closed.

    • Please write to support@freshdesk.com if you are facing issues in finding the options listed above.