Last updated: 2021-06-25

Source: https://support.freshdesk.com/support/solutions/articles/226198-how-to-create-templates-for-child-tickets-

Under Admin > Agent Productivity > Ticket Templates > New Template, you could add a new ticket template and choose "Save and Add Child" to create a template for Parent Ticket. Once this is done, you would be able to add Child Ticket Templates under this Parent Ticket Template.

To apply a template to the child ticket click on ‘ Use existing template’ while creating a new child ticket.