Last updated: 2021-01-13

Source: https://support.freshdesk.com/support/solutions/articles/225433-what-webhooks-will-contribute-to-my-rate-limit-

Any webhook you have set up on your Freshdesk - be it in an automation rule, or an external webhooks  ( like Zapier or TimeCamp) - will contribute towards adding to the API calls resulting in meeting with your rate limits.