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What are tags? How can I add/merge tags?
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Can I send bulk emails to customers using Freshdesk?
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Can I download attachments using a Public Ticket URL without being logged in?
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How to remove ticket number that appears in the subject?
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How to change the requester’s email address in a ticket?
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How to close a ticket without sending an email notification to the customer?
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Is it possible to add another agent to a ticket?
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Can I customise the fields under the Tickets tab?
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What happens when the attachment size limit goes beyond the threshold?
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Every ticket for a particular user goes to Spam. Is there a place where we can “clear” the user's email?