Ticketing Workflow (92)

How can I create a view to see only the tickets I am working on?

Ändrad den Ons, 27 maj vid 4:06 E.M.
Where can I view the tickets in my account - how can I sort my queue?

Ändrad den Ons, 27 maj vid 4:06 E.M.
How do I split a customer response into a new ticket?

Ändrad den Ons, 27 maj vid 4:06 E.M.
How can I link an article to the reply of a ticket?

Ändrad den Ons, 27 maj vid 4:06 E.M.
What is a ticket?

Ändrad den Ons, 27 maj vid 4:06 E.M.
What is the E-commerce channel?

Ändrad den Ons, 27 maj vid 4:06 E.M.
Why is an Outbound email set to Close Status automatically?

Ändrad den Ons, 27 maj vid 4:06 E.M.
When does a Tickets tab auto-refresh?

Ändrad den Ons, 27 maj vid 4:06 E.M.
How can I delete an archived ticket?

Ändrad den Ons, 27 maj vid 4:08 E.M.
How to exclude the full email thread in each customer reply to a ticket?

Ändrad den Ons, 27 maj vid 4:08 E.M.