Last updated: 2018-07-04

Source: https://support.freshdesk.com/support/solutions/articles/229036-what-is-the-e-commerce-channel-

When you are hosted on an online e-commerce store and would like the customer queries from those stores to create tickets within your Freshdesk account, you can make use of the E-commerce channel. You will have the option to integrate with your eBay account and tickets will get created inside Freshdesk via your eBay shops.