Incidents & Service Request (16)

Why do some tickets have approval tab and some don't?

Modified on Wed, 27 May at 6:10 PM
Can requesters see conversations agents have with third parties?

Modified on Wed, 27 May at 6:10 PM
Overview of bulk actions available for tickets

Modified on Wed, 27 May at 6:10 PM
Why have tags when there are filters?

Modified on Wed, 27 May at 6:10 PM
Creating incident categories in Freshservice

Modified on Wed, 27 May at 6:10 PM
How do sub-categories work?

Modified on Wed, 27 May at 6:10 PM