Reports (44)

Do "Waiting on Customer" and "Waiting on Third Party" statuses affect the average response time?

Modified on Wed, 27 May at 4:04 PM
Can I change the default values while running a report?

Modified on Wed, 27 May at 4:06 PM
How does the Top-Customer Analysis Report work?

Modified on Wed, 27 May at 4:06 PM
I see that there is a new reporting feature called "Ticket lifecycle" added to my panel. Please brief me about this.

Modified on Wed, 27 May at 4:06 PM
How do I find the number of replies sent by my agents?

Modified on Wed, 27 May at 4:06 PM
Who would have access to Reports in Freshdesk?

Modified on Wed, 27 May at 4:06 PM
What is the time period taken to update the sections on Admin Dashboard?

Modified on Wed, 27 May at 4:06 PM
How can I get a reports with customised metrics to suit my business requirements?

Modified on Wed, 27 May at 4:08 PM
How can I see the number of tickets received on a daily basis?

Modified on Wed, 27 May at 4:08 PM
What do the green and red arrow marks in the Helpdesk in depth report denote ?

Modified on Wed, 27 May at 4:08 PM