Reports (44)

Are reporting metrics calculated based on Calendar hours or Business hours?

Modified on Wed, 27 May at 4:08 PM
How to get an export of tickets that have violated SLA?

Modified on Wed, 27 May at 4:11 PM
Will automated responses be counted as an agent response in therReports?

Modified on Wed, 27 May at 4:11 PM
Will non- business hours be counted in calculating resolution time?

Modified on Wed, 27 May at 4:14 PM