-
Is it possible to filter a report by OS version?
-
How are backlog tickets in the reports calculated?
-
Who would have access to reports?
-
Why is there a difference between the ticket count taken in export and the report?
-
What tickets are taken into account for the count of Resolved Tickets in reports?
-
How do you calculate Resolution SLA%?
-
Are there any limitations in the drill-down option for the Reports?
-
Can report be generated for every custom fields created in an asset?
-
In reports, under tickets by source, how does the phone, portal and email is identified if I change the source manually on some tickets?