In reports, under tickets by source, how does the phone, portal and email is identified if I change the source manually on some tickets? :

Last updated: 2020-05-07

Source: https://support.freshservice.com/support/solutions/articles/50000002087-in-reports-under-tickets-by-source-how-does-the-phone-portal-and-email-is-identified-if-i-change-t

Once you make the source change on some tickets this change will be reflected after the report sync time. For example, If you have a ticket #1 and you have changed its source from Email to portal then once the report sync time is crossed the ticket #1 will be underportal tickets count instead of Email.