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Sending escalation email to all agents if a ticket is left unattended.
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Sending Satisfaction Surveys based on specific groups.
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How to assign a ticket to an agent who responds to the ticket?
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I had setup a supervisor rule but it doesn't seem to update all tickets. What could be the reason?
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How do I automatically close any resolved ticket after 48 hours?
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How to reopen the ticket when a customer feedback is received?
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Why are my agent replies considered requester responses?
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Why are my workflow actions not executed in the expected order in Freshservice?
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Why are my approval emails not getting sent?