Automations and Triggers (59)

If an agent creates a Canned Response, is there a way to send it to all agents?

Ändrad den Ons, 27 maj vid 5:58 E.M.
Are automations case sensitive when we use the "Subject/Description contains.."?

Ändrad den Ons, 27 maj vid 5:58 E.M.
Can I give agents access to create canned responses?

Ändrad den Ons, 27 maj vid 5:58 E.M.
Filtering Tickets Using Checkboxes in Freshservice

Ändrad den Ons, 27 maj vid 5:59 E.M.
Are notes considered as part of a ticket interaction?

Ändrad den Ons, 27 maj vid 5:59 E.M.
Can I use minutes/days since instead of the "Hours since" option in the supervisor ?

Ändrad den Ons, 27 maj vid 5:59 E.M.
Setup Automation to send Emails from Specific email to Spam

Ändrad den Ons, 27 maj vid 5:59 E.M.
Is it possible to allocate tags to several existing tickets at once?

Ändrad den Ons, 27 maj vid 5:59 E.M.
What is a Scenario Automation ?

Ändrad den Ons, 27 maj vid 5:59 E.M.
Setting up personal scenario automations by agents.

Ändrad den Ons, 27 maj vid 5:59 E.M.