Ticketing Workflow (92)

I am not able to merge a ticket to a child ticket

Ändrad den Ons, 27 maj vid 4:11 E.M.
Is there a possibility to lock a ticket while one agent is answering and working on that?

Ändrad den Ons, 27 maj vid 4:11 E.M.
Can I unarchive a ticket?

Ändrad den Ons, 27 maj vid 4:11 E.M.
Seeing ticket response drafts by another agent in Freshdesk.

Ändrad den Ons, 27 maj vid 4:14 E.M.
How to modify a parent child association ?

Ändrad den Ons, 27 maj vid 4:14 E.M.
Where can I find the customer fields in ticket page?

Ändrad den Ons, 27 maj vid 4:14 E.M.
If I resolve a tracker ticket, do all the tickets linked to it will become resolved?

Ändrad den Ons, 27 maj vid 4:14 E.M.
What each default SLA flag means on the ticket page

Ändrad den Ons, 27 maj vid 4:14 E.M.
How to protect your helpdesk from spam attack?

Ändrad den Ons, 27 maj vid 4:14 E.M.
Receiving spam emails to support@domain.freshdesk.com, Please help!

Ändrad den Ons, 27 maj vid 4:17 E.M.