On-Call Management (17)

How to use Slack as a notification channel for on-call management

Modified on Wed, 27 May at 6:18 PM
Regions where SMS & phone support for On-Call Management is available

Modified on Wed, 27 May at 6:18 PM
Respond to critical incidents using WhatsApp

Modified on Wed, 27 May at 6:18 PM
Respond to critical incidents using the Freshservice mobile app

Modified on Wed, 27 May at 6:18 PM
Download VCF files to identify on-call notifications from Freshservice

Modified on Wed, 27 May at 6:22 PM
Updating an incorrectly formatted phone number

Modified on Wed, 27 May at 6:28 PM
Designing an escalation policy

Modified on Wed, 27 May at 6:28 PM
Creating an override for on-call

Modified on Wed, 27 May at 6:28 PM
Getting more agents or agent groups to respond to a ticket (multiple responders)

Modified on Wed, 27 May at 6:28 PM
Editing or deleting an on-call schedule

Modified on Wed, 27 May at 6:28 PM