Agents and Groups (32)

Can I merge multiple groups into one big entity?

Modified on Wed, 27 May at 5:56 PM
Can I have agents in multiple groups?

Modified on Wed, 27 May at 5:56 PM
Is there any way we can block agents from reassigning their tickets to others?

Modified on Wed, 27 May at 5:56 PM
How to disable/enable email notifications?

Modified on Wed, 27 May at 5:56 PM
How do I notify agents when a ticket is created on my Freshservice?

Modified on Wed, 27 May at 5:56 PM
How do I stop my users from receiving an email when they sign up from the portal?

Modified on Wed, 27 May at 5:56 PM
Why am I, as an agent, not getting notifications when a new ticket is created?

Modified on Wed, 27 May at 5:56 PM
How do I edit the automated notification emails sent out from my Freshservice?

Modified on Wed, 27 May at 5:56 PM
How to notify the Requester when a ticket is closed or resolved?

Modified on Wed, 27 May at 5:56 PM
How to stop the close ticket notification for a particular ticket?

Modified on Wed, 27 May at 5:56 PM