Agents and Groups (32)

How to use email signatures in Freshservice?

Modified on Wed, 27 May at 4:40 PM
How to send replies with the Agent Name in the From field of the email?

Modified on Wed, 27 May at 5:55 PM
When I'm trying to add a new agent, I get the message 'User already exists'. How do I fix this?

Modified on Wed, 27 May at 5:55 PM
I'm trying to reset my password, but I'm not receiving the password reset link in my email. Is there anything I need to check?

Modified on Wed, 27 May at 5:55 PM
How do I change a user's account privileges?

Modified on Wed, 27 May at 5:55 PM
How do I set a password for an agent?

Modified on Wed, 27 May at 5:55 PM
Can I turn off the Activation Email for agents and set a static password?

Modified on Wed, 27 May at 5:55 PM
How can occasional agents get notifications for tickets assigned to them without signing into Freshservice and send replies to Requesters directly through email?

Modified on Wed, 27 May at 5:55 PM
I'm the account admin but my account has been set up as an occasional agent, and I can't login - what do I do?

Modified on Wed, 27 May at 5:55 PM
How can I check the number of day passes consumed by an agent?

Modified on Wed, 27 May at 5:55 PM