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How to use email signatures in Freshservice?
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How to send replies with the Agent Name in the From field of the email?
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When I'm trying to add a new agent, I get the message 'User already exists'. How do I fix this?
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I'm trying to reset my password, but I'm not receiving the password reset link in my email. Is there anything I need to check?
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How do I change a user's account privileges?
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How do I set a password for an agent?
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Can I turn off the Activation Email for agents and set a static password?
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How can occasional agents get notifications for tickets assigned to them without signing into Freshservice and send replies to Requesters directly through email?
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I'm the account admin but my account has been set up as an occasional agent, and I can't login - what do I do?
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How can I check the number of day passes consumed by an agent?