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Convey SLA expectations to priority customers
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making changes to curated reports in Freshdesk Analytics
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deleting agents in Freshdesk
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inform customers to email a different support email address
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automate emails to customers for CSAT surveys
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Skip new ticket notifications
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specific emails not getting converted into tickets
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update an agent's profile in Freshdesk
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emails not getting converted into tickets
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email notifications in Freshdesk