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How to use Slack as a notification channel for on-call management
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Regions where SMS & phone support for On-Call Management is available
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Respond to critical incidents using WhatsApp
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Respond to critical incidents using the Freshservice mobile app
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Download VCF files to identify on-call notifications from Freshservice
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Updating an incorrectly formatted phone number
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Designing an escalation policy
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Creating an override for on-call
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Getting more agents or agent groups to respond to a ticket (multiple responders)
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Editing or deleting an on-call schedule