Social (8)

Why aren't replies to direct messages from Facebook reflected in Freshdesk?

Ändrad den Ons, 27 maj vid 3:39 E.M.
Is it possible to convert only those posts from Facebook which have certain hashtags?

Ändrad den Ons, 27 maj vid 3:45 E.M.
Why are replies sent via an agent's mailbox not being added in Facebook?

Ändrad den Ons, 27 maj vid 3:50 E.M.
Why are Agent signatures not present while replying to Social tickets even though they have been configured?

Ändrad den Ons, 27 maj vid 3:51 E.M.
Is it possible to differentiate between Direct Messages and Posts from Facebook?

Ändrad den Ons, 27 maj vid 3:55 E.M.
I need to add more than one social media accounts on Freshdesk

Ändrad den Ons, 27 maj vid 4:13 E.M.
I can't add my facebook to Freshdesk, it says it is still paired to a deleted account.

Ändrad den Ons, 27 maj vid 4:14 E.M.
Why am I not able to send replies to Facebook DMs from Freshdesk?

Ändrad den Ons, 27 maj vid 4:20 E.M.