Reports (44)

Are reporting metrics calculated based on Calendar hours or Business hours?

Ändrad den Ons, 27 maj vid 4:08 E.M.
How to get an export of tickets that have violated SLA?

Ändrad den Ons, 27 maj vid 4:11 E.M.
Will automated responses be counted as an agent response in therReports?

Ändrad den Ons, 27 maj vid 4:11 E.M.
Will non- business hours be counted in calculating resolution time?

Ändrad den Ons, 27 maj vid 4:14 E.M.