Last updated: 2018-09-12

Source: https://support.freshdesk.com/support/solutions/articles/236243-how-to-get-an-export-of-tickets-that-have-violated-sla-

You can get an export of tickets that breached the SLA by heading to Reports>Agent Performance. Apply the required filters and click on First Response SLA % and Resolution SLA % and click on the number of tickets. You will see the number of tickets that have violated with all the details. You can export it as shown in the link.