Freshdesk FAQ (22)

How can I disable the option for requesters to sign up to our helpdesk?

Ändrad den Fre, 13 dec., 2024 vid 5:13 E.M.
Customers are not able to open the ticket URL in the response.

Ändrad den Fre, 13 dec., 2024 vid 5:14 E.M.
How does SSO in Freshdesk work?

Ändrad den Fre, 13 dec., 2024 vid 5:18 E.M.
Where do I configure Single Sign On within Freshdesk?

Ändrad den Fre, 13 dec., 2024 vid 5:18 E.M.
Where is the data servers located?

Ändrad den Fre, 13 dec., 2024 vid 5:20 E.M.
I get the 'Unable to allocate day pass' error while logging in. How do I resolve this?

Ändrad den Fre, 13 dec., 2024 vid 5:21 E.M.
Why am I getting a 'Login unsuccessful' error on the AD SSO?

Ändrad den Fre, 13 dec., 2024 vid 5:22 E.M.
Why are my agents not able to login through AD SSO?

Ändrad den Fre, 13 dec., 2024 vid 5:23 E.M.
SSO error: Login was unsuccessful! - Validation Failed : Invalid Signature on SAML Response

Ändrad den Fre, 13 dec., 2024 vid 5:24 E.M.
When will the data be deleted once I cancel my account?

Ändrad den Fre, 13 dec., 2024 vid 5:25 E.M.