Automatic Ticket Distribution (4)

Is it possible to automatically assign tickets based on agent workload?

Modified on Wed, 27 May at 3:41 PM
Is there a way to prevent automatic ticket assignment when an agent replies to an unassigned ticket?

Modified on Wed, 27 May at 3:44 PM
Is there a report on the total time that an agent has been available for ticket assignment?

Modified on Wed, 27 May at 3:56 PM
How do I enable Round Robin Ticket Assignment in my account?

Modified on Wed, 27 May at 4:07 PM