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Is it possible to use the same agents and SLAs for multiple products?
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How will multiple portals look on the end-user side? Will they have to login with different credentials?
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Can I make the Ticket URL sent out with every reply portal-specific?
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Is it possible to restrict the visibility of solution articles with respect to the product portals?
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How do multiple brand names work under the same account?
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Is it possible to restrict an agent’s access to tickets from one portal only?
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How to transfer solution articles from the main portal to the product portal?
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Is there a placeholder for a product-specific activation URL when a new customer signs up?
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How can I make Facebook pages product-specific?
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How do I view the tickets pertaining only to a particular product?