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Inserting footer in replies
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How does a ticket get marked as spam?
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On what time zone are the ticket counting timers based?
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How can customers view their previous conversations after a ticket is closed?
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How can the customer change the priority and type of a ticket?
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Would it be possible to add attachments that are more than 20 MB in size?
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How to filter tickets by creation date in Freshdesk?
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Is there a possibility for a customer to check the status of their ticket without logging in?
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Is it possible to forward the ticket to an email address whenever a new ticket is created ?
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While merging tickets, is it possible to change the content of the auto response?