-
How do we check if an agent is answering/replying to your ticket?
-
How can requesters view their previous conversations after a ticket is closed?
-
Changing the ticket priority by requester.
-
Can I download attachments using a Public Ticket URL without being logged in?
-
Can details apart from the contact details in Freshservice be retrieved for a particular requester?
-
Can I receive a sound notification when a new ticket comes in?
-
Removing Ticket ID in the subject of email notifications
-
Scheduling a recurring ticket in Freshservice.
-
How can we track time on a ticket?
-
How to automatically stop the Time Tracker?