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Can I change the properties of a ticket while replying as an agent from my mailbox?
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How to forward tickets to a third-party who is not an agent?
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Can an agent reply from their mailbox and have it added as a private note instead of a public note?
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The agents are also receiving the tickets in their mailbox apart from the service desk. What could be the reason?
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Emails are not going through to the customer from Freshservice. How to go about this?
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Can I send an Escalation email to multiple agents?
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How to deactivate email support and use only portal in Freshservice?
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Why aren't tickets getting created for emails that are manually forwarded from the service desk email address to Freshservice forwarding email address?
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Why aren't tickets getting created, even after adding the support email address in Freshservice?
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How to prevent tickets from being created if the support email address is in the CC or BCC of an email?