Priority Matrix (3)

Automatically set the ticket priority.

Ändrad den Ons, 27 maj vid 6:00 E.M.
Why are tickets coming in with a Low priority even if the Urgency and Impact have been set?

Ändrad den Ons, 27 maj vid 6:00 E.M.
Why I am not able to set the priority of a ticket using Impact and Urgency for Service request tickets?

Ändrad den Ons, 27 maj vid 6:00 E.M.