-
What is a task?
-
Can a task be assigned to a Group?
-
Task SLAs
-
Can tasks be assigned to Multiple Agents?
-
Can tasks be automated?
-
Are there email notifications for tasks?
-
Do we have a filter to view the tasks for an agent?
-
Can tasks be assigned to different groups, even though the original ticket is in a different Group?
-
Do we have reminder notifications for tasks?
-
Can we prevent a ticket closure unless a task is completed?