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Can an occasional agent access the API without logging in?
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If I delete an agent from Freshservice, what happens to the tickets assigned to that agent?
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How to delete an agent?
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How do I delete an agent without losing any ticket details?
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Why is the agent name not coming up while assigning the ticket?
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How do I associate an email address with a group?
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According to the group selected by the Requester, could we show a specific set of fields on the ticket form?
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What happens to the tickets if we delete a group from the account?
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When I have an agent with group access added to multiple groups, which group's tickets will they be able to see?
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Is it possible to keep different sets of statuses for different groups in Freshservice?