Business Hours & SLAs (10)

How do I change my Agent Profile's TimeZone?

Ändrad den Ons, 27 maj vid 3:47 E.M.
Which agent is attributed under the Tickets resolved/Resolution metric when there are multiple agents working on a particular ticket?

Ändrad den Ons, 27 maj vid 3:49 E.M.
Is it possible to display the clock in the 24-hour time format?

Ändrad den Ons, 27 maj vid 3:49 E.M.
How do I change the Helpdesk's TimeZone?

Ändrad den Ons, 27 maj vid 3:52 E.M.
Will the reopening of a Resolved ticket count against Average Resolution time?

Ändrad den Ons, 27 maj vid 3:52 E.M.
Is a private note counted as a response under SLA policies?

Ändrad den Ons, 27 maj vid 3:56 E.M.
How to set holidays and change calendar holidays to working day?

Ändrad den Ons, 27 maj vid 4:01 E.M.
How to configure business hours?

Ändrad den Ons, 27 maj vid 4:02 E.M.
How to escalate SLA violation to another group or third party who is not an agent?

Ändrad den Ons, 27 maj vid 4:02 E.M.
How to send escalation emails to unresponsive agents?

Ändrad den Ons, 27 maj vid 4:07 E.M.