Advanced Ticketing features (42)

Sample scenario for Shared Ownership?

Ändrad den Ons, 27 maj vid 4:00 E.M.
How to set up Shared Ownership?

Ändrad den Ons, 27 maj vid 4:00 E.M.
How to setup Shared Ownership for existing tickets?

Ändrad den Ons, 27 maj vid 4:00 E.M.
Where/How do you link tickets ?

Ändrad den Ons, 27 maj vid 4:00 E.M.
How can I assign large number of groups and agents for Shared Ownership?

Ändrad den Ons, 27 maj vid 4:00 E.M.
Is the Linked tickets tracker same as that of the time tracker ? Are they related ?

Ändrad den Ons, 27 maj vid 4:00 E.M.
Does the Linked Ticket Actions appear in the activities tab?

Ändrad den Ons, 27 maj vid 4:00 E.M.
Can I filter tickets according to a specific tracker ?

Ändrad den Ons, 27 maj vid 4:00 E.M.
How do i know which is the tracker ticket ?

Ändrad den Ons, 27 maj vid 4:00 E.M.
Can we delete a tracker ? Even if there are tickets related to it ?

Ändrad den Ons, 27 maj vid 4:00 E.M.