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Do Freshdesk or Freshservice teams need an additional license to access this integration?
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Will agents be notified via email for any ticket updates or responses on Freshdesk or Freshservice?
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Are error logs available for Freshdesk-Freshservice integration?
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Will Freshdesk admins be able to draw analytics for tickets raised on Freshservice?
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Will any internal team on Freshservice be able to contact or respond to the customer?
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Can a ticket be raised from Freshservice to Freshdesk?
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Will agents on Freshdesk be notified in-product when an internal team updates their status?
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Will the Freshservice agent be able to raise a Freshdesk ticket?
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Is this integration available on the Freshdesk and Freshservice mobile apps?
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Will attachments be available on Freshdesk tickets, Freshservice incidents, and service requests?